Refund policy

Returns

Shipping perishable and fragile items includes some inherent risk or breakage in transit, so please be patient if you are unlucky and our courier is unsuccessful in shipping your box safely. Our breakage rate is very low but if some or all of the cans or bottles in a case are broken or spoiled when they are delivered, you should notify us as soon as possible to allow us to assist in the most appropriate way. Accepting damaged parcels is recommended, in order for us to accurately determine with you the amount of damage and speed up any replacement deliveries.

You must notify us of all products which are at fault and due to be returned for any of the reasons stated in this clause within 5 working days from delivery of the products. You must contact our team immediately at brewed@anarchybrewco.com. Returns only for reasons as follows will be accepted: items broken on delivery, spoiled or out of date goods, misdescribed goods.

Before accepting a full return for the reasons listed above, we will try to rectify the problem with your order by issuing replacement items or alternative constituent parts. Or we may enact a partial refund for the specific items or parts which are at fault. In the situation of spoiled goods, we will need to arrange the return of the goods to us in order for us to confirm the problem before we're able to issue a full refund to any customer.

Where a full return of an order is accepted due to the prescribed reasons above, you will be entitled to a full refund of the items and the original postage. Where we make arrangements to collect the goods, you must make them available to our courier in order to complete the return so we can then issue the refund.

Refunds will be made to the card used for purchase within 30 days of the returned items reaching the return location or partial refund being agreed.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizens Advice Bureau.

Due to the nature of transit, we cannot guarantee the condition of cans and bottles on arrival sufficiently that they will be pristine enough to satisfy a collector's needs. Some scratches on labels and minor denting on cans is to be expected, so we will not be able to accept refunds for purely cosmetic reasons unless labels are unreadable and therefore the contents and product details are unclear.

Please contact us if you have a specific requirement regarding the cosmetic appearance of the bottle labels or cans in your order. We will pass on your request to our team in the hope that they may be able to take extra precautions for you, but this does not constitute any guarantee from us.

We can make an exception to our returns policy for merchandise clothing orders which might not fit or are not as you hoped. If we are notified within 2 weeks of delivery that you wish to return the item and the item is then successfully returned in its original state to the producer who sent it out, we will issue a full refund for that part of the order. You must cover the return postage costs if the return is not for faulty or misdescribed items.

 

Shipping
To return your product, you should mail it to: Anarchy Brew Co., Unit A1, Benfield Business Park, Newcastle upon Tyne, NE6 4NQ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.